Refund policy
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags if applicable, and in its original packaging when applicable. Proof of purchase may also be required.
Some products may have different return or exchange eligibility due to customization or product-specific requirements. Any applicable restrictions will be stated on the product listing.
Sizing Responsibility
Luv My Flag provides size charts and measurement guidance on applicable product pages to help customers select the appropriate size before ordering. Because many of our products are made to order, we strongly recommend reviewing the provided sizing information and taking measurements before placing your order.
If you select the wrong size, an eligible item may be exchanged for another size as described in the Exchanges section below.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Original shipping charges, if any, are non-refundable unless the return results from an incorrect, damaged, or defective item.
How to Start a Return
Before returning an item, contact us at support@luvmyflag.com with your order number and the reason for the return.
If the return is approved, we will provide return instructions and the appropriate return shipping address. Items returned without first contacting us may not be accepted.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 20 business days for the refund to be processed and additional time, if applicable, for your bank or credit card provider to post the refund.
If more than 20 business days have passed since your refund was approved, please contact us at support@luvmyflag.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged or defective, or if you receive an incorrect item, contact us promptly at support@luvmyflag.com with your order number, details of the issue, and photographs showing the problem.
Once the issue is verified, you may choose either a replacement of the item or a refund.
Luv My Flag or the applicable production partner will cover any required return or replacement shipping costs associated with a verified incorrect, damaged, or defective item.
Exchanges
We accept size exchanges for eligible items within 30 days of delivery.
Size exchanges are limited to the same item in a different size and are subject to availability.
To request a size exchange, contact us at support@luvmyflag.com before returning your item.
To be eligible for a size exchange, the returned item must be in the same condition in which it was received, unworn or unused, with tags if applicable, and in its original packaging when applicable. Proof of purchase may also be required.
Customers are responsible for the cost of returning the original item and shipping the replacement item for size exchanges.
We will not ship the replacement item until the original item has been received and inspected. If the returned item does not meet the eligibility requirements, the exchange may be denied.
Some sizes may have different prices. If the requested replacement size costs more, the customer is responsible for the price difference. If the replacement size costs less, the difference will be refunded to the original payment method.
Damaged, defective, or incorrect items are not considered size exchanges and are handled under the Damaged, Defective, or Incorrect Items section above.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Perishable goods
- Personalized or custom-made products created specifically to a customer’s individual specifications
- Personal care products
- Hazardous materials, flammable liquids, or gases
Certain sale or clearance items may also be final sale when clearly identified as such on the product listing.
If you are unsure whether your item is eligible for return, contact us at support@luvmyflag.com before sending it back.
