Refund policy

NOTE: Some products may have different return or exchange policies due to customization or vendor-specific terms. Please see product listings for specific return info where applicable.


Returns

We accept returns within 30 days of delivery for any item in its original condition — unused, unwashed, and with original tags or packaging if applicable. Most products include a size chart or measurement guide. It is the buyer’s responsibility to check the sizing information and take accurate measurements before placing an order.


Fit Issues & Sizing Responsibility

Because most items are made to order, we do not guarantee exchanges or returns due to sizing issues. It is the customer’s responsibility to select the correct size based on the size guide provided. However, if an item doesn’t fit, please contact us — we’re happy to review the situation and work with you to find a reasonable solution.


Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.


How to Start a Return

Email us at support@luvmyflag.com with your order number and reason for the return. We’ll provide return instructions and the shipping address.


Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within a few business days.


Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

 

  • Gift cards

  • Perishable goods (food, supplements, flowers, plants)

  • Custom products (special orders, personalized items)

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

 


We also cannot accept returns on most sale items. If you have questions about your specific item, please reach out.


Exchanges (Alternative Method)

If you need a different item, the best option is to return the original (if eligible), and place a new order separately once the return is approved.


European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.


Extended Refund Timeline

We will notify you once your return has been received and inspected. If approved, your refund will be processed within 20 business days (usually sooner). Please allow extra time for your bank or credit card provider to complete the transaction. If it’s been more than 20 business days since your refund was approved, please contact us at support@luvmyflag.com.